Customer Support Coordinator

Charleston, South Carolina, United States | Q4Launch | Full-time

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Company Overview

Q4Launch is an inbound marketing company that helps hospitality businesses and destination marketing organizations get found online. We convert online traffic into leads and sales. Q4Launch specializes in Internet marketing, blogging, social media marketing, hospitality marketing, eCommerce and web design.

 

Basic Function:

The Website Coordinator (WC) works with the Marketing and Web Services departments to manage the onboarding of new customer websites from kickoff to launch and ongoing website support.

The overall responsibility of the WC is to ensure Q4Launch website customers have a successful and efficient customer experience. This position has frequent direct customer interaction and the candidate should be excited about finding creative solutions to customer requests.

Principal Responsibilities:

  • Updating WordPress websites.
  • Resolving basic website support tickets in a timely manner.
  • Escalating website requests to development, when applicable.
  • Leading customer calls throughout the onboarding process.
  • Assisting the marketing and web services teams with content migration.
  • Providing necessary support to project managers during the launch of new websites.
  • Assisting Customer Success Managers, as needed.
  • Performing other technical marketing tasks, as assigned.
  • Promote and research areas of improvement to enhance our Q4Launch brand, reputation and efficiency on a global and community basis.

Knowledge, Skills and Abilities: 

  • Ability to type proficiently and use word processing software.
  • Ability to handle multiple projects and details simultaneously.
  • Effective oral and written communication skills with excellent attention to detail.
  • Effective critical thinking skills and ability to problem solve.
  • Experience with Google Analytics and WordPress preferred.
  • Understanding of performance reporting, marketing analytics and SEO desired.
  • Knowledge of online marketing services, social media and the Internet required.
  • Working knowledge of HTML and CSS is beneficial.
  • High energy level, drive for results, and a positive attitude are essential.
  • Ability to work cooperatively with Q4Launch teammates and follow the Q4Launch core values daily.
  • Ability to communicate effectively and professionally with management, fellow employees and customers.
  • Ability to read, count and write in English to accurately complete all documentation.

 

Position pays $15.50/hour.